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Customer Care & General

What are customer support hours?

Our customer support has the following hours:. Mon. - Thurs. : 9:00 - 18:00Fri.: 9:00 - 13:00. The best way to contact us is by email at [email protected]. We will help you as soon as possible!. If you want to contact us because of an order you

How can I give feedback?

We would love to hear from you! Please reach out to us at [email protected].

Where do we manufacture?

We do have a preference. We source predominantly from Europe with a focus on Portugal. We look for the balance of quality and ethics, with a real push for sustainability. All or our manufacturing partners have certificates showing that they adhere to

Are LØCI sustainable?

How sustainable is any sneaker? Well traditionally sneakers have been made from leather, plastic or rubber. There are no hard and fast definitions on exactly what makes any sneaker sustainable, green or eco-friendly, but efforts are recognised when w

Are LØCI vegan?

Yes! At LØCI, we believe in celebrating our planet's amazing wildlife and taking responsibility for the products we create. That's why all of us here proudly support being cruelty-free - ensuring that no animals are harmed to manufacture any of our s

Do you do student discount?

Yes, we do!. Our student discount offers 10% off your order. Anyone over the age of 15 and in full-time education including uni, college, sixth form, and high school can receive this discount. We know that being a student can be tough, but it shouldn